1. Submit a deletion request
Email contact@ortusauto.comwith the subject Ortus Auto AI Data Deletion Request. Send the request from the email address associated with your account or conversation whenever possible.
Please include only the information needed to locate the relevant data:
- your full name;
- the business or Ortus Auto AI workspace you interacted with;
- the relevant email address and/or telephone or WhatsApp number;
- whether you want specific records or all eligible personal data deleted; and
- if relevant, that the request concerns data received through Meta or WhatsApp.
Do not send passwords, payment-card details, identity documents or message content unless we specifically request them for verification.
2. If you are a customer of one of our business clients
A dealership, vehicle brand, exporter or other business using Ortus Auto AI usually controls the customer records and conversations in its workspace. Contact that business directly when practical. You may also send the request to us; we will identify the responsible business and assist it with the request without disclosing data to an unauthorized person.
3. Verification
To protect users, we may ask for limited additional information to verify identity, authority and the relevant account or conversation. Authorized representatives must provide evidence of authority. We will never ask for an account password. If we cannot verify the request, we will explain what is needed or why we cannot safely complete it.
4. What happens next
- We acknowledge the request and determine whether La Perouse or a business customer is responsible for responding.
- We verify the requester and identify data in the relevant account, workspace, integration and connected systems.
- We delete or irreversibly anonymize eligible data and instruct applicable service providers where required.
- We confirm completion or explain any data that must be retained and the reason for retention.
We normally complete a verified request within 30 days. A longer period may be required for a complex request or where permitted by law; if so, we will provide an update. Restricted backup copies may remain until securely overwritten in the ordinary backup cycle and will not be restored for ordinary business use.
5. Data that may be retained
We may retain limited information where necessary to comply with law, establish or defend legal claims, prevent fraud, maintain security, document the request, enforce agreements or protect the rights of others. Where complete deletion is not legally permitted, the retained data will be restricted from unrelated use.
6. Workspace account deletion
Workspace owners requesting termination and deletion of an entire business workspace should identify the workspace and confirm that they have authority to act for the organization. Deleting an individual user's login does not automatically delete business records that the organization is required or entitled to retain.
7. Questions or complaints
Send questions about a deletion request to contact@ortusauto.com. For more information about our processing practices and your rights, read the Privacy Policy.