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Terms of Service

These Terms govern access to and use of Ortus Auto AI by business customers and their authorized users.

Effective: 7 October 2026Last updated: 7 October 2026

1. Agreement and provider

These Terms of Service ("Terms") are an agreement between La Perouse Holdings Limited, a company incorporated in Hong Kong ("La Perouse", "we", "us", or "our"), and the organization or person accepting them ("Customer"). Ortus Auto AI is owned and operated by La Perouse. By accessing the service, you confirm that you are authorized to bind the Customer and agree to these Terms. A signed order form or service agreement may add to or modify these Terms.

2. The service

Ortus Auto AI provides business software for automotive sales operations, including customer and lead management, channel integrations, AI-assisted sales intelligence and drafting, vehicle and inventory information, appointments, quotations, analytics and related workflows. Features may depend on the Customer's subscription, configuration, region and connected third-party services.

3. Accounts and authorized users

  • The Customer must provide accurate account information and keep it current.
  • Accounts may be used only by the person to whom they are assigned; credentials must not be shared.
  • The Customer controls its users, roles, workspaces, connected channels and business data.
  • The Customer is responsible for user activity and must promptly revoke access that is no longer required.
  • We may require identity, authority or business verification before enabling certain features.

4. Customer responsibilities

The Customer is responsible for:

  • obtaining all notices, consents and legal bases required to process customer, employee and third-party data;
  • the accuracy, legality and quality of information, prices, promotions, inventory and other content it provides;
  • reviewing AI-assisted output before use where human approval is required or reasonably appropriate;
  • complying with consumer, advertising, communications, privacy, employment and automotive-industry laws;
  • complying with Meta, WhatsApp, email-provider and other connected-service terms and policies; and
  • maintaining appropriate devices, internet access, backups of exported data and internal access procedures.

5. AI-assisted features

AI output is generated from probabilistic systems and may be inaccurate, incomplete, outdated or unsuitable for a particular customer. Ortus Auto AI is designed to apply configured knowledge, business tools and guardrails, but it does not replace professional judgment. The Customer must independently approve binding prices, discounts, financing terms, legal statements, availability promises and other material commitments. The service does not provide legal, financial, credit or regulatory advice.

6. Acceptable use

You must not use the service to:

  • violate law, third-party rights, messaging consent requirements or platform policies;
  • send spam, deceptive content, unlawful discrimination, harassment or malicious software;
  • upload data you are not authorized to process or attempt to obtain unauthorized access;
  • circumvent usage limits, security controls, tenant isolation, approvals or audit mechanisms;
  • reverse engineer, resell or copy the service except as expressly permitted in writing; or
  • use output as the sole basis for decisions that produce legal or similarly significant effects on a person.

7. Third-party services

The service may interoperate with Meta/WhatsApp, Chatwoot, email, AI providers and other third-party services. Those services are governed by their own terms, availability and technical limitations. We are not responsible for third-party suspension, policy decisions, data loss or service interruption outside our reasonable control. The Customer authorizes us to exchange data with connected services as necessary to provide requested functionality.

8. Fees and taxes

Fees, billing frequency, usage limits and payment terms are stated in the applicable order form or subscription. Fees exclude taxes unless expressly stated otherwise. Customer is responsible for applicable taxes, approved usage charges and timely payment. We may restrict paid features for overdue undisputed amounts after reasonable notice.

9. Intellectual property

La Perouse and its licensors retain all rights in Ortus Auto AI, including software, interfaces, designs, documentation, models, workflows and improvements. The Customer retains rights in its data and content. The Customer grants us a limited right to host, process, transmit and display that content solely to provide, secure and support the service. Feedback may be used to improve the service without identifying the Customer or disclosing its confidential information.

10. Confidentiality and data protection

Each party will protect the other's non-public business information using reasonable care and use it only for the relationship. We process personal data as described in our Privacy Policy and any applicable data processing agreement. The Customer must not expose another workspace's data or use the service to evade access controls.

11. Availability and changes

We aim to operate a reliable service but do not guarantee uninterrupted or error-free availability. Maintenance, security incidents, third-party failures and circumstances beyond reasonable control may affect access. We may modify features to improve security, compliance or performance, while seeking to avoid materially reducing paid core functionality.

12. Suspension and termination

Either party may terminate as provided in an order form or applicable law. We may suspend access where reasonably necessary to address security risk, unlawful use, material breach, non-payment or third-party platform requirements. Following termination, access ends and Customer data is handled under the Privacy Policy, contract and applicable law. The Customer should export required records before termination where export functionality is available.

13. Warranties and disclaimers

Each party warrants that it has authority to enter the agreement. Except where prohibited by law, the service is provided "as is" and "as available". We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement and that AI output, sales results or third-party approvals will meet a specific outcome.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential damages, or loss of profits, goodwill or data. Except for liabilities that cannot lawfully be limited, a party's aggregate liability arising from the service will not exceed the fees paid or payable for the service during the twelve months preceding the event giving rise to the claim. A signed agreement may specify different limits.

15. Governing law and disputes

Unless an applicable signed agreement states otherwise, these Terms are governed by the laws of Hong Kong, without regard to conflict-of-laws rules. The courts of Hong Kong have exclusive jurisdiction, subject to either party's right to seek urgent injunctive relief and any mandatory rights that cannot be waived.

16. Changes and contact

We may update these Terms prospectively. Material changes will be posted with a revised effective date and may be communicated to Customers. Questions may be sent to contact@ortusauto.com.